Elisabeth Kubler-Ross was a Swiss physician/researcher who undertook seminal work on the grief process.
The Kubler-Ross model, was first introduced in her 1969 book "On Death and Dying" in which she describes five stages of emotional and psychological response to grief, tragedy and catastrophic loss.
Many regard her as the mother of the modern hospice movement.
However the wider business significance of her work has been the realisation that people go through similar responses when faced with lesser – but still significant changes in their working and personal lives.
The Kubler-Ross model provides a template that maps the key emotional responses that people are likely to feel when major change initiative is announced and the impact of it is going to cause them loss.
This representation of the change roller coaster highlights the emotional landscape that people are likely to be experiencing, and it underscores the need for compassionate leadership - and especially during the early stages of the initiative.