Strategies For Managing Change

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Crushing It With The 4 Cs Of Customer Experience

When it comes to customer expectations, are you crushing it or getting crushed? There are four foundational elements that define your customers’ expectations - the four Cs of customer experience. This applies in internal markets as well...

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How To Avoid Leadership Isolation

The view from the highest point of a summit on a crystal-clear day is so breath-taking that a foolish leader filled with visions of their own greatness will forget that everything in life is but a moment in time. The very same mountain top can become one of the harshest, loneliest and most miserable places in the world if you’re all alone and a series of storms threaten your safety.

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Success Secrets In The High-Stakes Game Of Leadership Change

Given the wide-spread familiarity with the phrase “The first 90 days”, one might expect that executive changes are quite successful. They aren’t. The failure rate for new executives, most especially when they are new to a company, is breathtaking.

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Leaders - It's Your Everyday Behaviors That Will Drive Real Change

Take a moment to reflect on how you are showing up and engaging with others.

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Leadership Styles For Effective Change Implementation

Here are 4 key themes on leadership styles that are most effective in leading change.

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Facilitative Leadership - The key to Dealing With Resistance To Change

As a leader - do you ensure the wider involvement of people at all levels - especially in the informal networks?

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The Damage Caused When CEOs Try To Control Everything

Most CEOs put too much weight on their own ability to control things. Note to self: "Monitor my strength to ensure it doesn’t cast a shadow on my business..."

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The Ugly Truth Of Office Politics

There will be people who hate your guts. There will be people who hate your confidence. There will be people who want to be like you, they can’t, so they detest you for who you are.

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Barriers To Effective Communication - But Do They FEEL What You Are Saying?

The career progression of senior executives in this environment puts them further and further away from the human impacts of their decisions. The people side gets disregarded - or at best seen as a "soft"issue.

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Workplace Communication - Say What You Mean And Mean What You Say

The greatest stumbling block to effective workplace communication is the emotional and psychological distance between organisational leaders and those who are led. This distance leads to a disconnect that can be devastating in situations of major organisational change.

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The 25 Best Leadership Books of All-Time

"Soundview" selects and summarizes the best business books that are published every year. This our list of the 25 Best Leadership Books of All-Time:

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Why Use A Change Management Consultant?

There are a number of factors that will have a bearing on how you approach using a change management consultant – or in determining whether you even should do so.

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Where Kotter's 8 Steps Gets it Wrong

As with so many things in life a partial truth is so often presented as the whole truth. There are great strengths, much insight and wisdom in Kotter's famous 8 Steps change model, but there also some glaring and critical omissions...

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Five Key Steps To Accelerate Strategic Transformation

Successful transformations require a concerted effort on multiple fronts. Leaders can deliver predictable results by following the five steps listed below to accelerate strategic transformations.

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Toxic Leadership - The Abuse Of Power And Its Destructiveness

Here are 3 of my best strategies for dealing with toxic leadership if you have the misfortune of working for a boss like that.

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7 Strategic Imperatives For Great Leadership

Leadership in today’s modern business landscape requires different skills than organizations of the past. The environment and workforce have evolved - so leaders must be in a constant state of self-awareness and improvement.

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The Best Leadership Experiences Aren't Always The Ones You Wanted

How sideways steps can make you a better leader and improve your career prospects. In a world that moves at lightning pace, that agility and lateral movement is going to be more important than ever.

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The Powerful Drivers and Blockers of Leadership

Exploring the hidden forces that motivate and hinder you can make you a better leader.

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8 Key Pointers to To Successful Change Implementation

As Machiavelli put it so succinctly in "The Prince":"...there is nothing more difficult to arrange, more doubtful of success... than initiating a new order of things." Here are some practical pointers:

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How To Ensure Effective Two-Way Communication With ALL Your Change Program Stakeholders

The key questions that you need to address, and the 5 guiding principles.

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Why is Communicating Change so Hard To Do?

Lessons learned from a PhD in change communication.

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7 Reasons Internal Communications Is at the Centre of All Change Management

Change management is the new normal and change management teams spend a lot of time figuring out how to implement the “soft side” of organizational changes - often unsuccessfully.

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How CEOs Respond To Reputational Attacks Is Critical

“In the court of public opinion, there is no time for preparation, no rules of evidence, no discovery process and no objective and final decider of fact.”

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“What is your single biggest issue in leading, managing or surviving change?”

Recently I conducted a survey of subscribers to this site and asked this question: “What is your single biggest issue in leading, managing or surviving change?” The 3 most dominant issues were as follows:

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The Three Biggest Misconceptions About Leadership

The reason good leadership is so rare despite billions being spent on leadership development each year around the world is because we grossly misunderstand what leadership is in the first place.

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Why Human Behavior Is Key to Successful Change Management

Adjusting technology is much more straightforward than adjusting human behavior. Thus a core part of a change management strategy involves changing human behavior. Without that key piece any transformation initiative is likely to fail.

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Let Go and Lead: The Patterns That Sabotage Effective Leadership

While not everyone is called to lead, those who do lead need to become aware of their subconscious patterns so they can avoid the pitfalls that could lead to huge personal and financial losses.

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Change and the Curse of Mission Creep

You need to be clear and confident about what you do or the gulf between that and what people think you do can stretch to breaking point.

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Nine Tips To Help Introverted Leaders Succeed In The Workplace

Introverted leaders can be just as effective as extroverted ones when they set clear boundaries and expectations, and leverage their natural strengths. Nine members of Forbes Coaches Council explained how introverts can set themselves up for leadership success.

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When Corporate Reorganisation Disregards the Importance Of Social Connection

Corporates often implement reorganisations with little regard for the interpersonal connections that might be affected in the process. Failure to take account of the impact on the informal networks can lead to a failure of the change initiative.

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How To Beat The Transformation Odds

Transformational change is still hard, according to a McKinsey survey. But a focus on communicating, leading by example, engaging employees, and continuously improving can triple the odds of success.

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Can A Manager Be Too Transparent About Change?

Transparent leadership, we’re told, is the key to fostering a culture of trust between leaders and their employees. But, there are almost always elements of a change programme that cannot be shared freely...

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6 Dangers Of Having Great Leadership Intuition

Countless leaders have told us stories about their “gut feelings”. These were moments where they were required to make decisions without having proper data to support their choice. Here are six dangers of relying too much on your leadership intuition.

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How To De-Risk A Change Initiative - Carrying Out an INPACT Assessment

A practical ‘how to’ guide to help senior managers de-risk their change projects, specifically:
* Understand the underlying reasons why change projects fail to deliver the expected benefits
* Identify the causes of actual or potential failure
* Quantify the key barriers to success, and
* Take the appropriate action to overcome these.

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How To Make a Compelling Case for Change

A practical and thought-provoking webinar from change expert Rick Maurer. Linked to several free supporting resources.

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The 5 Practices Of Excellent Leadership

Leadership characteristics have been extensively researched by Jim Kouzes and Barry Posner. Their groundbreaking studies, commenced in 1983 to find out what people did when they were at their "personal best" in leading others - i.e. to identify the characteristics of good leadership.

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Conversational Agility - The Key To Leadership Feedback

As leaders, we are trying to build high-performing teams that deliver results and have an impact on our organizations’ success. Feedback is critical...

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You Were Promoted To A Leadership Role But You Feel Unprepared - Don't Panic!

A new position is only overwhelming if you let it be. Here are some tips to help you maintain your cool as you get settled with the new leadership role.

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Changing Change Management For Successful Digital Transformation

The current approach of change management is flawed, addressing change management as a project with a distinct beginning, middle and end — with everyone scurrying back to their respective places when it is "done." Reality is that there is no end to change management - it is an ongoing effort.

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How Business Leaders Can Use Their Power to Facilitate Change

As the formal leader of your organisation you have the power and influence to exercise considerable leverage over your change initiative, and not just during the start-up phases but also throughout the on-going implementation.

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How Business Leaders Can Get People To Change Their Behaviour

Your single biggest leadership challenge in the whole of your change process is just getting people to change their behaviour...

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The ‘Male’ Leadership Traits That Encourage Bad Leaders

We reward men for their incompetence while punishing women for their competence.

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How Business Leaders Can Harness The People Side Of Change

The traditional command control approach to organisational change invariably starts with the sponsorship of new initiatives from the top. Senior management develop the ideas into a recommendation that is sold to, and resisted, by large sections of the wider organisation. But, it doesn't have to be like that.

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What To Do When Your Boss Announces A Major Change Initiative

Here are my suggestions as how you can handle your boss [and your team] when your organisation’s CEO and senior management has an idea, a vision for a significant visionary change, and/or your organisation is facing major external challenges…

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Digitalization: Change Starts with Leadership

As in any technical revolution, there are many who have still not fully understood, and fully embraced, all the real and concrete opportunities and advantages digitalization can bring.

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Resistance to Change – Why it Matters and What to Do About It

Resistance is not the primary reason why changes fail. The real problem is that leaders plan and roll out major changes in ways that create inertia, apathy, and opposition.

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Organisational Change Is Inseparable From Personal Change

The scale and pace of change that is now impacting organisations is such that it often cannot be planned for and it increasingly pushes leaders (and followers) beyond their own capacity to handle it.

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A New Guide For Improving Change Management Maturity

A review of the CMI Change Maturity Model and the Prosci Change Maturity Model. This article highlights 7 areas that are missing in these models and recommends an organisation wide implementation to build a holistic change readiness.

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Change Management Maturity Model - from the Change Management Institute

Caroline Perkins, MD of Carbon Group and President of the CMI, shared her latest research and work on a change management maturity model that supports you and your organisation in becoming more agile with clear levels that you can aim for.

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