We all need effective problem solving strategies. The capacity to solve problems is a necessary life skill and essential business skill.
Problem solving in the workplace is critical to business survival and is the source of continuous improvement.
There are many different problem solving techniques, but they are all based around these elements:
Defining and evaluating the problem
Identifying or creating options
Evaluating and selecting options
Testing options and implementing an option as a solution
The Complete Method of Creative Problem Solving
Norman W. Edmund, the founder and former CEO of Edmund Scientific Co. in Barrington, NJ for 33 years, has spent over 20 years as an educational researcher on problem solving and decision making via the scientific method and on the need to include it more adequately in education.
Edmund's researches and insights are based on considerable real world experience in a wide variety of problem solving and decision making capacities.
As a free public service to promote understanding and best practise of the principles of problem solving and decision making via the scientific method and on the need to include it more adequately in education Edmund has placed his work in the public domain. In his introduction, he says:
"The body of knowledge about problem solving is huge and complex. However, I have tried hard to extract the basic principles of the foundation of problem solving. I acknowledge my indebtedness to our academic community and others who helped accumulated this knowledge."
I have no hesitation in commending Edmund's site to you as an excellent resource for understanding problem solving strategies and applying this with practical structured problem solving strategies and problem solving techniques:
Change management is a "catch-all" phrase that describes a complex and multi-dimensional set of behaviours and processes that are necessary to help an organisation - and the individual people within it - to move from "where we are now" to "where we want to be"
However, a successful change initiative (typically only 30% do succeed) ensures the fulfillment of a vision and mission, and the implementation of the strategy that is intended to make this happen.
So if the envisaged organisational benefits are not realised, then the change has initiative has failed.
In change management - people create the problems and people create the problem solving strategies
A most simple and obvious example of this is the adoption and implementation of new IT systems by an organisation, where so often the total focus is on the physical implementation and integration of the new systems. Once this has been achieved, the project is usually declared a success. However, unless or until the users of these new systems adopt and fully use the new systems there will be no organisational benefit.
This highlights the crux of all change initiatives - successful change management is entirely dependent on bringing your people with you. Without this, the envisaged benefits of the vision and strategy remain envisaged but not actually realised.
But anything that involves (let alone depends upon) people is going to be fraught with problems, and this especially true with change management.
So, whilst applying all of the elements of "The Complete Method of Creative Problem Solving" outlined above, effective problem solving strategies in the context of a change initiative involve and revolve entirely around people.
The 3 keys to problem solving strategies in change management
Problem solving strategies in change management have 3 interconnected and mutually dependent components:
Leadership - that provides facilitative leadership, that creates a change adaptive culture, that engages the workforce emotionally as well as rationally, and that recognises that enterprise goals are only reached when the individuals comprising workforce are also fulfiled, in short - leadership that operates from a position of considerable self awareness and emotional intelligence.
Management - that recognises that their role in problem solving is largely facilitative, that is not afraid to encourage collaboration and teamwork, and management that understands and benefits from engaging directly with the informal organisation as integral to problem solving.
The Informal Organisation - (that is all of those people who are not in management or supervisory roles) - these are the people who actually do the work, who implement the technology and business processes, who interface with the customer - who do what the problems are and how they can solved - who need to led, encouraged and faciilitated in this process - and yet are so often ignored!