Process theories of motivation

Personal needs drive behaviour

Process theories of motivation are about a cognitive rational process and concentrate on the psychological and behavioural processes that motivate an individual.

Put simply, this is all about how people's needs influence and drive their behaviour. People need to see what is in it for them and to sense that "fair play" is being exercised to all concerned. Clearly a basic understanding of this is foundational to the psychological underpinning of successful change management and the strategies for managing change that will deliver that.

These theories also totally support and underpin the findings and practical observations of Goleman, Katzenbach, Pearson, Axelrod and others referred to in Inspirational Motivation and the research and thought leadership highlighted in Leading Change.

The two main process theories of motivation are Expectancy Theory and Equity Theory.

Expectancy theory [also called Valence-Instrumentality-Expectancy Theory or VIE Theory] is associated with Vroom, Porter and Lawler and it suggests that effort (a) is linked to the desire for a particular outcome, and (b)moderated by an evaluation of the likelihood of success.

Expectancy Theory

This is a pragmatic perspective that assumes that as we are constantly trying to predict potential future outcomes, we attempt to create what we perceive to be as realistic expectations about future events.

Thus if things look reasonably likely and attractive, and if we know what to do in order to get there, and we believe we can actually do it, then this will motivate us to act to make this future come true.

According to Victor Vroom, individual motivation depends on three variables,namely: Force, Valence and Expectancy.

• Valence: [W.I.F.M] What's in it for me? i.e. The value of the anticipated outcome
• Instrumentality: Achievability i.e. The belief that if I complete certain actions then I will achieve the outcome.
• Expectancy: Confidence in my capability i.e. The belief that I am able to complete the actions.

Process theories of motivation - Adam's Equity Theory

At a basic level, most people generally prefer to be in relationships where give and take are about equal. So if one person is getting too little from the relationship, then clearly they are going to be unhappy with this but it is also likely that the other person will also be feeling rather guilty about this imbalance. This is reinforced by strong social norms about fairness.

Equity Theory

Equity theory states that in return for an input of skills, effort or production, the employee receives an outcome expressed in terms of any combination of salary, status and fringe benefits.

This creates a ratio of input to outcome and equity is achieved when the ratios are the same for everyone in organisation.

Equity theory looks at an individual’s perception of the fairness of an employment situation and finds that perceived inequalities can lead to changes in behaviour.

When individuals believe that they have been treated unfairly in comparison with their coworkers, they will react in one of four ways:

(1) Reduce their effort and productivity to better match the rewards they are receiving

(2) Ask for more money or maybe take legal action

(3) Change their own perception of the situation.

(4) Resign and leave their job

So, in a nutshell, unequal treatment of staff leads to demotivation.

Practical Application of Process Theories of Motivation to change leadership and management

Unlike the other theories of motivation that we have discussed on this site, process theories are to do with motivation that is rational and cognitive rather than emotional.

In simple practical terms, these theories show the change leader that you have to appeal to people's heads as well as their hearts.

People need to have the WIFM [what's in it for me] question answered. They need to see the steps and they need to believe that they can do it and that they want to. They also need to believe in the equity or fairness of what you tell you.

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Further Resources

Motivation in the workplace - People are motivated when they are inspired

Motivation Theories - Getting people to take action

Maslow's hierarchy of needs - A paradigm shift

ERG Theory - Practical application to leading change

Herzberg Motivation Theory - Satisfied and motivated

Employee motivation techniques - How to achieve peak performance

Myers Briggs Personality Types - Why so important

Inspirational motivation - How to inspire your people in tough times

Putting all this into practise

• EZINE - Understanding change management

• Discussion & Feedback - How to manage change in practise

• FREE Consultation - "Ask The Change Management Expert"

• Resources - Practical support - for change management

Change is a messy business fraught with complexity, multiple factors and many things that can, and usually do, go wrong. There are 3 broad areas that need to be included in any successful change initiative, namely:

• Leadership that directly addresses the transitions and emotional dimension of those impacted by the change, and provides inspirational motivation
  
• A change model and methodology that covers the multiple factors that must be addressed
  
• Action management that shows and assists people with the specifics of exactly what is required of them

These are addressed in the Practitioners' Masterclass which takes a holistic view of the key areas and shows you how to put all this into practise.

And all of this is examined, co-related and integrated with the other key areas leading your people through change, putting it all together and managing the whole messy business.

To equip yourself, stay one step ahead with the tools and processes that will enable you to manage the messy stuff - check out the Practitioners' Masterclass [or click on the image to the right].

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